FAQ for Cardholders

How Does the JetSuite Card Work?
The Card is like renting a car, but with pilots. You join at a location (SuiteSpot) near where you live or would like to travel, use the airplane for a daily fee plus hourly gas and maintenance – without any ownership responsibilities. JetSuite provides a dedicated team of client managers who will help you book your travel. It’s the simpler, smarter way to charter a brand-new jet.
What Is The Maximum Number Of Fractional Owners On A Given Airplane?
Zero. JetSuite is not a fractional business and avoids all the pitfalls of fractional ownership including monthly management fees, tax liabilities, legal and accounting requirements, unexpected maintenance expenses, and flying on old airplanes. Our airplanes are owned institutionally or outright by single parties. All their time is made available to Card holders via our client managers and scheduling software.
What Is The Cost?
This depends on your propensity to travel. JetSuite offers its best rates to people who put money on deposit by purchasing a JetSuite Card, starting at just $2,975 per hour. For those who fly less often, the charter rate is still a great bargain from $3,500 an hour.
How much are the trip costs?
As a JetSuite Card holder, you pay just $2,975 per occupied hour among SuiteSpots and $3,150 per occupied hour to or from SuiteSpots. The JetSuite Card day rate is only $2,975 for the day for card holders, plus $999 per flight hour for fuel and maintence. JetSuite also offers charter rates for customers who prefer to pay as they go, ranging from $3,500 per occupied hour among SuiteSpots to $3,750 per day, plus $999 per flight hour for fuel and maintenance. Landing fees of $175 per occupied landing may apply, and are waived at JetSuite base airports.
Do you guarantee trip costs?
YES! Unlike virtually all other card programs and charter companies, JetSuite will quote you UP FRONT for your trip, and if there is no change to your itinerary you will be billed only the planned time, even if you are delayed by weather, traffic or other factors beyond our control. (Some limitations apply on international trips where costs are not always consistent.)
How do you bill the trip costs?
The hours or day used for your trip is deducted from your Card account when the plane is first dispatched for your trip. Trip costs are invoiced immediately after your trip. JetSuite puts a hold on funds remaining in your Card account and releases them when the invoice is settled. If your account if not settled within 30 days of the invoice, the funds are permanently deducted from your Card account.
What Is The Length Of The Commitment?
There is no limitation. Funds are valid indefinitely, and unused funds may be withdrawn at any time for a 5% service fee.
Do I Need To Sign A Contract? Can I See It?
Yes. For more information, please contact one of our sales consultants who will be more than happy to share this with you.
Am I A Part Owner Of A Jet When I become a JetSuite CardHolder?
No. Shared ownership of an aircraft creates many complexities, competing interests, operational, insurance, and tax liabilities. The jet is owned by JetSuite or leased from an individual owner. If you are interested taking advantage of our owner program, please see the FAQs on the website or call a JetSuite sales representative on (866) 779-7770.
Are There Any Other Maintenance/Upkeep Fees That Will Be Assessed?
No. (But if you, your guest or a pet damage an airplane you may, of course, be liable for repair and/or damages).
Can Two People Share One Card?
Yes. You may designate to us in writing up to 4 authorized bookers for your card. Please note that transportation sold under the card may not be remarketed or sold without our permission.
How Do You Schedule The Jet Bookings?
All you have to do is call. The more you can tell us about your trip, the better. At a minimum, we’ll need to know the departure date, intended city of origin and destination (we can help you choose an airport), the number of passengers onboard and an estimate of passengers and luggage. Our Travel Consultants use JetSuite scheduling software to optimize your trip. In the unlikely event the exact times you want are not available, we will suggest alternatives. All JetSuite flights are operated by an approved FAR Part 135 air carrier.
Does flying under Part 135 restrict my ability to fly?
Occasionally, but with good reason. You may notice from time to time that privately-owned aircraft will operate when we do not. Some jets are operated under Part 91 of the Federal Aviation Regulations. Those operations are appropriate for parties who own their aircraft and understand all the various risks of flight operations to the extent necessary to exert operational control and assume liabilities and increased risk of those flights.
JetSuite leaves operational control to the operator, not to you. The Part 135 regulations applicable to our operators are more stringent and provide a level of safety beyond Part 91, including limiting operations in reduced visibility, subjecting pilots to background and drug tests, and restricting their duty time. Although these regulations may appear to be inconvenient, they are certainly part of the reason why commercial operations such as those arranged by JetSuite have much better safety records than Part 91 operations.
Can I See The Plane Ahead Of Time?
Absolutely! Just call to schedule an appointment.
How Is The Jet Outfitted?
Our Phenom 100s are loaded with luxury appointments and the latest electronics. All of our jets have weather radar, XM Radio, Weather and BMW-designed interiors.
Who Trains the Pilots?
Currently all pilots are trained by the Embraer / CAE joint venture based at CAE Simuflight in Dallas Texas. Leaders in their fields, Embraer has been building aircraft since 1969 and CAE has been training pilots since 1947. Then all pilots are subject to line and flight checks overseen by the FAA.
Can I Keep the Jet Overnight?
Yes. If your itinerary is more efficient keeping the plane overnight, a $500 “Remain Overnight” (RON) fee applies. Crew duty time limitations may also apply, or we can often send another crew to continue your trip if you have a short rest period in your plans.
Who Is Responsible For Maintaining The Jet?
JetSuite’s operators and the Jet and Jet Engine Manufacturers maintain the fleet. Most JetSuite Jets are on maintenance plans provided directly by Embraer and Pratt & Whitney. All JetSuite jets are closely tracked by the operator and by the manufacturers, and are on FAA approved maintenance plans.
Who Is Responsible For Cleaning and Re-Fueling the Jet?
The operator and / or the local fixed base operator (FBO) – at no extra charge to the Card Holder.
Can I Use The JetSuite Card To Qualify to Fly my Own Phenom?
No. JetSuite CardHolders may not receive training, manipulate the flight controls or otherwise operate the aircraft.
Can I Continuously Use the Jet on Back To Back Days?
Absolutely. Each Card Holder is entitled to unlimited “as-available” use. Daily charges apply whether the airplane is flown or not while under your exclusive use.
I See That You Have Multiple Bases. Can I Use JetSuite Services In Other Locations Either Temporarily Or Semi-permanently?
Yes. With JetSuite PLUS you have access to our growing network of bases and jets on the same terms and conditions, AND if available you can schedule more than one jet at a time, for example if you are bringing people from a few different cities to the same event.
Can I Become A Card Holder First And Then Upgrade To Become An Owner?
Yes. Ownership requests are taken in chronological order and upgrades may be available when a new aircraft is required in the fleet.
This Seems Too Good To Be True!
Thank you… it is very good and it’s true. JetSuite has invested a lot of time, effort and technology into designing a program that provides easy, affordable, smart and accessible jet charter.

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